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Frequently Asked Questions
Have questions about our nutrition services, insurance coverage, appointments, or programs? You’re in the right place. Select a category below and expand each question for helpful details.
Frequently asked questions
Insurance Coverage
Initial Visit
If the insurance company asks for a CPT code please provide them with the following codes 97802 & 97803. If they say you do not have coverage using those codes NEXT ask them to check your coverage for the following CPT codes: 99401, 99402, 99403 and 99404. We also can bill for S9470 if it is covered on your policy.
• If the representative asks for a diagnosis code (aka ICD 10 code) – please tell them the visit is coded the ICD 10 code: Z71.3
• If they don’t accept Z71.3 then provide them with Z72.4 and see if they will cover that diagnosis instead on your plan.
• If you are overweight, obese, have pre-diabetes, diabetes, hypertension, or high cholesterol you may want to see what your coverage is for these diagnoses as well.
• A cost-share is the amount you will need to pay as required by your particular insurance plan towards your services. A cost-share can be in the form of a deductible, co-pay, or co-insurance.
• We will always bill under your insurance policy’s plan, utilizing your preventative benefits, if your plan allows. With that being said, if you have preventive benefits, there is often no cost share associated with the visit. Once again, this is something YOU do want to ask before your visit.
• If you have a cost-share, we will initially bill your insurance company directly. Once we receive the EOB describing your responsibility as the patient, we will bill the credit card on file for the amount noted under ‘patient responsibility.
• For most insurance companies, dietitians are considered a specialist. Therefore, your specialist co-pay is applicable and must be paid at the time of service. This information is often apparent on the front of your actual insurance card. However, often because we bill your insurance with preventative counseling the co-pay is often not applicable.
• We generally wait for the claim to be processed to determine whether you have a co-pay, and then charge the credit card on file with us the co-pay amount.
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